Privacy Policy

Effective Date: 01/01/2025

At Lonshoppe.co.ke, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with our website or services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, shipping and billing address, and payment details when you place an order.
  • Account Information: Username, password, and account preferences when you create an account with us.
  • Automatically Collected Information: IP address, browser type, operating system, and browsing behavior on our website through cookies and similar technologies.
  • Communication Data: Any information shared when you contact us via email, phone, or chat.

2. How We Use Your Information

The information we collect is used to:

  • Process and fulfill your orders.
  • Provide customer support and respond to inquiries.
  • Personalize your shopping experience.
  • Send updates about orders, promotions, and new products.
  • Improve our website and services.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your information with trusted third parties:

  • Service Providers: Payment processors, shipping companies, and email marketing services to fulfill orders and deliver services.
  • Legal Compliance: If required by law or to protect the rights, property, or safety of Lonshoppe.co.ke and its users.

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience. These may track your preferences, improve website functionality, and deliver personalized content. You can manage your cookie preferences in your browser settings.

5. Protecting Your Information

We take your data security seriously. Our website uses encryption, secure servers, and other industry-standard measures to protect your information from unauthorized access, loss, or misuse.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing emails by clicking the “unsubscribe” link.
  • Request details about how your data is used by contacting us directly.

7. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of these sites. Please review their privacy policies before sharing your information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Effective Date” updated accordingly.