Return and Refund Policy

At Lonshoppe.co.ke, customer satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 7 days of receipt.
  • Items must be in their original condition, unused, unwashed, and with all original packaging and tags intact.
  • Proof of purchase (order number, receipt, or invoice) must be provided.
  • Certain items (e.g., perishable goods, intimate apparel, personalized products, or items marked as non-returnable) may not be eligible for return.

2. Process for Returns

To initiate a return:

  1. Contact our customer service team at Lonshoppeke23@gmail.com with your order details and reason for the return.
  2. Our team will provide instructions on how and where to return your item.
  3. You are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

3. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed within 5-7 business days and credited to your original payment method.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

4. Exchanges

Exchanges are subject to product availability. If you wish to exchange an item, please follow the return process and specify the replacement item you need.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Perishable goods (e.g., food, flowers).
  • Customized or personalized items.
  • Intimate apparel and health/safety items.
  • Items marked as final sale or non-returnable.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photos and a description of the issue, and we will arrange a replacement or refund at no additional cost.

7. Contact Us

If you have any questions or concerns about your return or refund, reach out to us:

  • Email: Lonshoppeke23@gmail.com
  • Phone:0721123091
  • Physical Address: Tearoom next to KWFT Bank, Nairobi.

Thank you for shopping with Lonshoppe.co.ke